How to Handle Difficult Customers | Glenn Shepard Teleseminars

Attention Anyone Who's Ever Been Told that the Customer is Always Right . . .

It's a Big, Fat Lie—

Some Customers Are Just a Pain in the Posterior!

Customers...

You can't live without 'em, but sometimes you can't live with them.

They expect you to hang the moon for them, but don't appreciate it when you do.

Sometimes it's best to just "Fire" a high-maintenance customer.

After all, some customers are just more trouble than they're worth.

But here's the rub

The bank doesn't give you extra points when you deposit checks from customers who were a pleasure to work with.

You can't "Fire" all your difficult customers, especially with the economic downturn.

That's why I created “How to Handle Difficult Customers and Hard to Please People".

Your situation is not unique — and more importantly, it's not hopeless

I know, I know.

You have some "crazy customers" who won't be happy no matter what you do.

But I promise your situation is not unique. And more importantly, your situation is NOT hopeless.

Let’s face it — dealing with the general public is tough.

And frankly, not everyone has the patience for it.

The big problem is that people have been fed three myths by so called "experts".

Here are the three biggest myths that will never get you the results you want:

1. The customer is always right.

2. If you give people what they want, they'll be happy.

3. When you make a mistake, you should apologize.

These things just aren't always true.

Worse yet, they can even make the situation worse.

That's why I show you how to tell which approach to use on which customer in "How to Handle Difficult Customers and Hard to Please People".

And perhaps even more importantly, how to tell when it's time to just "pull the plug".

If you prefer to be invoiced instead of using a credit card,

please call Rebecca at 1-800-538-4595.

Imagine How Powerful You'd Be If You Could Read People's Minds

Sound outlandish? Hardly. See if you know what these body language indicators reveal about someone:

Touching the side of the nose means ______________ .
Scratching the top of the head means _______________.
Tugging the ear means _______________ .
Hand on the back of the neck means _______________ .

More importantly, which one means you're in trouble, and which one indicates it's time to move forward?

This is just one example of the many resources I'll give you in “How to Handle Difficult Customers and Hard to Please People" .

If you prefer to be invoiced instead of using a credit card,

please call Rebecca at 1-800-538-4595.

Want Proof ? OK, I'll Read

Your Mind Right Now

Sure every person is different, but they become surprisingly similar when money is involved.

That’s good news for you – because once you understand what’s going on inside their heads, you can get them to do what you want them to.

Want proof? Okay, I'll read your mind right now.

Let’s pretend you’re looking for a 1963 Corvette convertible, and you have $30,000 to spend.

I have one to sell, and I'm asking $30,000. It's perfect, and you know it's a steal at $30,000.

But being the smart consumer that you are, you know to always ask for a better deal than you expect to end up with.

So you offer me $25,000, knowing I'll balk at it.

But to your AMAZEMENT, I take the $25,000.

Your First Thought

First, you're going to ask yourself, "What's wrong with the car?"

Even though I gave you what you asked for, you'll be paranoid that you missed something.

Your Second Thought

About half way home, you're going to think, "I should have offered him less!"

You'll never know what the seller's motivation was.

But what DO KNOW is that you can always predict what people will do anytime money is involved, IF you understand the psychology of money.

That's exactly what I'll teach you how to do in “How to Handle Difficult Customers and Hard to Please People".

If you prefer to be invoiced instead of using a credit card,

please call Rebecca at 1-800-538-4595.

Critical Phone Skills

Over the 21 years I've been in business, I’ve made it my business to track down the best psychological insights into customer behavior.

These are the insights that put YOU in charge, prevent problems and build the kind of customer satisfaction that makes your organization thrive – even in tough economic times.

Just take a look at some of what you'll take away from this program:

Why it takes two people (both of them a little sneaky) to handle an angry customer over the phone, and what to do if you’re the only person around when the angry customer calls.

The four almost magical power-words you should use when taking a call from an impatient customer who's been on hold.

The one thing everyone values more than money – and how giving it to them costs you nothing, preserves relationships, and makes sure you get paid.

If you prefer to be invoiced instead of using a credit card,

please call Rebecca at 1-800-538-4595.

The Rest of the Story

Knowing what the customer is thinking is only part of the solution.

You still have to deal with problems. New products and services cause confusion, people make mistakes, warranties end (usually just before something breaks), deadlines are reached – the list is endless.

The key is to prevent as many problems as possible, and to find ways to solve the rest without bad feelings or lost business.

To do that, you need to know exactly when, where, how, and what to do. In the tele-seminar, I'll reveal the world's most powerful and effective strategies, including:

Why NOW isn’t always the right time to deal with a problem, and how to determine which problems will be easier to solve some time in the future.

What’s wrong with simply offering a good solution to a customer’s problem – and what additional action you need to take to be truly effective.

The totally predictable emotional path we all follow when we get angry – and how to tell where on that path your customer is.
When you can influence an angry customer – and when trying to do so may actually make things worse.

The right way to get back to a customer with a “thank you” or an apology.
How a simple physical action on your part – accompanied by the right words -- can stop an angry customer in his tracks.
How to give your customer some control – without giving in to his demands.
The lesson hidden in an old top 40 song that shows you how to make your customer happy – without even considering doing what he or she is asking for.
How to offer your customer the totally impossible thing he or she wants in a way that assures they’ll turn you down.
The name of the person you need to refer irate phone callers to when you’re convinced they’re true "Sociopaths"
How to use the fact that most people can’t think and yell at the same time to your advantage -- and the power phrase that forces angry customers to make that choice.
Six magic words that more than double the effectiveness of ANY apology.
How to use a special lawyer's tactic to deal with customers who are flat out lying -- without actually calling them liars.
Plus much more

So There You Have It

All the strategies, tools and techniques you need to take the pain out of dealing with customers, get great results and make more money in the process.

And I've made it really affordable at only $197. Just click on the blue button now.

To Your Success,

113 Space Park South

Nashville, TN 37211

(515) 366-7217

A proud member of:

	The Society for Human Resource Management

	The American Management Association

	The American Society for Training and Development